Special Occasions

If you need your order by a specific date, please email us at hello@tailsandbloom.co.uk with your order number and the required date on the day you place your order.

Shipping Policy

• Shipping Method: We use Royal Mail for all orders, excluding RoI & UAE. All UK orders are shipped via the Tracked 48 service. International orders are sent as tracked or signed for, depending on your location.

Delays & Lost Post

• Delays: We are not responsible for postal delays or lost items during transit, but we will assist with enquiries if your order is delayed.
• Lost Orders: If your order hasn't arrived 10 days after dispatch (excluding bank holidays), contact us to start a lost order claim. Refunds will be processed after 10 days and are handled on a case-by-case basis.

Safe Places & Neighbours

• We do not accept responsibility for items left in a safe place or with neighbours. These arrangements are at your own risk.

Address Details

• Ensure your shipping address is correct before placing your order. If you need to change your address, email us at hello@tailsandbloom.co.uk as soon as possible and before your order has been dispatched.

Shipping Costs

UK (including Northern Ireland & Channel Islands)

• ID Tags (Letter Size): £3.00 (Royal Mail Tracked 48)

• Larger Items (Parcels): £3.95 (Royal Mail Tracked 48)

• Orders over £40: Free tracked shipping.

Europe (incl. EU countries)

• ID Tags (Letter Size): £9.00 (International Tracked)

• Larger Items (Parcels): £9.00 (International Tracked)

• Orders over £80: Free tracked shipping.

Republic of Ireland | DPD

• All Items: £6.00 (International Tracked)

• Orders over £80: Free tracked shipping.

USA & Canada

• ID Tags (Letter Size): £10.00 (International Tracked)

• Larger Items (Parcels): £10.00 (International Tracked)

• Orders over £100: Free tracked shipping.

Australia

• ID Tags (Letter Size): £11.00 (International Tracked)

• Larger Items (Parcels): £13.00 (International Tracked)

UAE | DPD

• All Orders: £13.00 (International Tracked)

Rest of the World

• ID Tags (Letter Size): £13.00 (International Tracked)

• Larger Items (Parcels): £16.00 (International Tracked)

• Orders over £200: Free

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Import Duties & Taxes

Import duties and taxes may apply for international shipments. Please check with your local customs office for applicable rates. For EU countries, destination VAT may apply (e.g. 20%, 15%).

If duties and taxes are not paid upon arrival, the items will be returned to us. Personalised items are non-refundable. If you’d like them resent, a second shipping fee (plus any taxes) will be required.