Shipping Policy

 

SPECIAL OCCASIONS

If you require your item for a specific date, you must email direct to hello@tailsandbloom.co.uk with your order number & the date you need your order by on the day your order is placed.  

Shipping Policy

Tails & Bloom use Royal Mail to send all orders. Parcels are sent via a Tracked 24 or Tracked 48 service, whereas smaller items such as collar jewellery are sent via First Class Large Letter with no tracking unless you have selected LARGE LETTER TRACKED SERVICE at check out.

DELAYS & TRANSIT

Tails & Bloom would like to state they are not responsible for postal delays or loss of items during transit. We will of course happily assist in enquiring on your behalf if an order takes longer than expected. 

LOST POST POLICY

Currently, the guideline for lost vs delayed post is 10 days (not including bank holidays). Meaning, if your items haven't arrived ~ 10 days from the dispatch date, we would then process a lost order claim on your behalf. Please contact us and we will be able to assist further. NOTE: Orders will not be eligible for refund until the 10 days has passed and this is dealt with on a case by case basis.

SAFE PLACES/NEIGHBOUR

Please note: We do not accept liability for items left in a safe place or at a neighbours address. Orders are left in 'safe places' or alternative addresses at your own risk and responsibility. 

ADDRESS DETAILS

Tails & Bloom accept no liability for orders that have an incorrect shipping address. Please always double check your address details are correct before placing your order.

If your address on an order needs changing for any reason, please email us at hello@tailsandbloom.co.uk ASAP with your new address. Please note: you must update us with your new address before your order dispatches. 

FOR UK:

Collar Jewellery & Small Items Only: 

Royal Mail First Class: £2.75

Royal Mail Tracked: £3.50

Collars, Leads, Poop Bag Dispensers:

Royal Mail Tracked 48: £4.20

Royal Mail Tracked (heavy): £6.00

Orders over £40: FREE

FOR EUROPE*

Collar Jewellery & Small Items Only: 

International Tracked/ Signed For (depending on location): £10.00

Collars, Leads, Poop Bag Dispensers:

International Tracked/ Signed For (depending on location): £11.95

Orders over £80: FREE

*Excluding Germany & Republic Of Ireland. 

FOR USA, CANADA, UAE & AUSTRALIA

Collar Jewellery & Small Items Only: 

International Tracked/ Signed For (depending on location): £10.00

Collars, Leads, Poop Bag Dispensers:

International Tracked/ Signed For (depending on location): £16.95

Orders over £100: FREE

Import Duties & Taxes

Import duties and taxes for international shipments (anywhere outside of the UK) may be liable to be paid upon arrival in destination country.

This varies by country, Tails & Bloom encourage you to be aware of these potential costs before placing an order with us. Please note, that countries within the European Union now require you to pay a destination tax i.e. your countries tax rate (20%, 15%) of your purchase. 

If you do not pay the duties and taxes upon arrival at your destination country, the goods will be returned to our return address.

Personalised items will not be eligible for refund. If you wish for us to repost the goods to you, you will be required to repay the second shipping cost + taxes.